Running your own service desk could be a huge undertaking. Operation management and technical Experts, long-hour compensation or even shift teams to cover 24/7. Investment in the ticketing system, enabling the current tech stack to comply with remote tools and monitoring tools, not to mention the cost of implementation, time & material for enablement, learning period could take up to 6-12 months, and let's hope it works in harmony as you wish. 

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When hiring your own helpdesk is remotely a reality
Centitech is the extension of your current IT/operation, so your in-house talent is focused on business initiative rather than the day-to-day errand. 

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From user knowledge walk-thru, hardware fixes, move-add-change requests, to software patch upgrades and asset deployment, All play well in the hand of our knowledgeable engineers and seasoned Architects. When extra elbow geese are required, our qualified field engineer is dispatched to cover the scenario.

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Centitech covers over 10,000 service calls per year. Our top-notch technology and effective running model help to archiver higher SLA and low running cost.