OUR SERVICES
IT Asset and Service Management
It is inevitably our life is surrounded by IT, it is almost impossible to run a business with IT element at all: from retail business’ POS to Manufacturer’s ERP; from CRM solution to understand customer strategy to HRM for talent planning and workforce mobilization.
​
The Importance of managing your IT the right way can greatly reduce risk and hassle and let you focus on your business goal. ITSM helps you to archive this and manage with breeze. ITSM is a governance guidance and system comprise all the actions that must be performed by an organization to plan, operate, control and deliver information technology services to its user (internal) and customers(external).
Benefit of ITSM and ITAM solution
Well implemented ITSM and ITAM tool will be part of the strategic IT plan, which in turn follows the corporate strategic planning. Which can bring your numerous benefits:
Improved quality of IT service delivery - IT service management is based on the understanding of the company’s and customers’ needs, solutions and action will help to address the critical IT service needs. This results in high quality services being delivered.
Improved customer and user satisfaction - ITSM builds around the criteria under which IT services must be provided between IT and users. The process of defining these criteria, customers and users are involved in the design phase with lead to a more desired result which lead to satisfaction.
Reducing Operational Risk - ITSM mandate accurate and constant control of the critical IT services, reducing the possibility Failure and downtime. Prioritizing services, ITSM avoids operational damages which lead to financial losses or even legal obligation to the firm
Cost Reduction - ITSM help to plan, organize and prioritize the technology needs, Optimisation the processes and a broader knowledge of the needs of the users and client, enabling Management to make sound decision in strategy which is the direct path to cost saving.
Implementing IT service management
Develop Strategic
Planning
IT Project Management
​
Create an IT Service List and SLAs
Capacity and Availability Management
Incident and Problem Management
Improving IT Services
​